Shipping & Returns Policy

Last updated: 26 July 2026

Returns Policy — All Sales Are Final

All Printly products are non-returnable and non-refundable. Every t-shirt in our catalog is a custom, made-to-order print-on-demand product. We print it specifically for your order after you check out, so unlike stocked retail items, it cannot be resold or restocked. Because of this, we do not accept returns, exchanges, or refunds for reasons such as:

Change of mind after ordering
Incorrect size selected by the customer (please check our size guide before ordering)
Color appearing slightly different on screen vs. in person
Disliking the design once received
Order placed by mistake or duplicate order (unless cancelled before printing begins — see below)

This policy is standard across the print-on-demand industry and is clearly stated on every product page before you check out.

Defects & Exceptions

We do make it right if we made the mistake. We offer a free reprint or replacement (not a refund) if:

You received the wrong product or wrong design
The item arrived with a genuine printing defect (cracked print, misaligned graphic, faded ink)
The item arrived damaged in transit
The garment/product has a manufacturing fault unrelated to sizing

To claim a replacement, contact us within 48 hours of delivery with photos/videos of the issue and your order details — see "How to Report an Issue" below. Claims made after 48 hours, or without photo evidence, cannot be processed.

Order Cancellation

Because printing begins shortly after your order is confirmed on WhatsApp, cancellations are only possible before we begin printing — typically within a few hours of order confirmation. Message us on WhatsApp immediately if you need to cancel. Once printing has started, the order cannot be cancelled, returned, or refunded.

Shipping Timelines

Print & dispatch: 48–72 hours from order confirmation
Delivery: 4–8 business days across India depending on location
Shipping cost: Free on orders over ₹999; ₹79 flat rate below that
Tracking details are shared on WhatsApp once your order is dispatched

Sizing Advice

Since apparel is non-returnable, please check the size chart shared with you on WhatsApp before confirming your order. If you're unsure between two sizes, message us your height/chest measurements and we'll recommend the right fit before you order — this takes two minutes and avoids sizing issues entirely.

How to Report an Issue

Message us on WhatsApp (+91 94082 22151) or email harichandrabelwal@gmail.com with your order details and clear photos of the issue within 48 hours of delivery. We typically respond within a few hours.