Frequently Asked Questions
Can I return or exchange a product?
No. Every Printly product is custom made-to-order after you place your order, so we don't accept returns or exchanges for size, color, or change of mind. We do offer a free reprint/replacement for genuine printing defects, damage in transit, or wrong items — reported within 48 hours of delivery. Full details on our Shipping & Returns page.
How do I place an order?
Browse the shop, add items to your cart, and tap "Checkout on WhatsApp" — this opens a pre-filled message to +91 94082 22151 with your order summary. We confirm payment and delivery details there.
How long does delivery take?
We print and dispatch within 48–72 hours of order confirmation, then delivery takes 4–8 business days across India depending on your location.
What if I order the wrong size?
Since apparel is non-returnable, please check the size chart we share on WhatsApp or message us your measurements before confirming — we're happy to recommend the right size.
Can I get a custom design printed?
Yes — send us your artwork or idea on WhatsApp and we'll mock it up on any product in the catalog at no extra charge, as long as you own the rights to the artwork.
Do you ship pan-India?
Yes, we ship across India. Shipping is free on orders over ₹999, and a flat ₹79 below that.
How do I pay?
Payment details (UPI/bank transfer) are shared once you confirm your order on WhatsApp.
Can I cancel my order?
Yes, but only before we begin printing — usually within a few hours of confirmation. Message us on WhatsApp immediately if you need to cancel.
Still have a question?
We usually reply within a few hours.